FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
SHIPPING & DELIVERY
Do you ship internationally?
Sure!!! We shipp goods to all over the world: Europe, North America, United States and South America, throughout Asia, Australia and countries in the Middle East and Africa. Our customers come from more than 170 countries worldwide.
How long does shipping take?
When you place an order, you can choose between two main delivery methods: seafreight or express air freight. The delivery time varies depending on the shipping method and the final delivery destination. We work with the best shipping companies to ensure your shipment arrives on time.
Will I be charged for taxes?
Taxes and other amounts payable are paid according to tax policies under the laws of the State which is intended for final delivery. In order to know what taxes to pay, you should consult with a qualified entity in the destination country of the shipment as an accountant or a local customs agent.
ORDERING
How do i place an order?
IYou can add products to your shopping cart and send us to get a quote or place an order. In any other case where you want place an order you can contact our customer service or your sales manager and those will be happy to assist you quickly.
How do i track my order?
When your order is shipped, we will send you an email with a tracking number. You will recieve a link to the shipping carier site and there you can enter your tracking number and follow your order.
PAYMENT & WARRANTY
What forms of payments do you accept?
The available payment methods vary by country. 26mobile accepts the following forms of payment:
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Credit cards
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Debit cards
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PayPal (requires a credit card as a linked method of payment)
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China UnionPay (requires SMS PIN for setup)
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Mobile phone billing (through supported carriers)
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Alipay
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TT (Telegraphic transfer)
What are your warranty terms & conditions?
Every product that comes out from 26mobile has a warranty according to the product type classification and price.
In any case we give utmost importance to the issue of responsibility for the products we provide. In any reason that you believe you have received a different product than what you ordered or forbid a defective product, you should contact our customer service, who will be happy to assist you shortly. On 26mobile We believe giving excellent customer service is an integral part of the experience of buying and using the product.
